1. Introduction
This Cookie Policy explains how The French Clinic uses cookies and similar technologies on our website:
👉 https://www.frenchclinic.com
It describes:
- what cookies are
- how and why we use them
- how you can manage your preferences
This Policy applies to the use of cookies on our website and in connection with certain services accessible through it.
Some services, such as online appointment booking and telehealth consultations, may be provided through secure third-party platforms. These platforms operate under their own privacy and cookie policies, which we encourage you to review when using their services.
This Cookie Policy forms part of our Privacy Policy and Terms of Use, and is implemented in accordance with:
- applicable UAE data protection laws (PDPL)
- TDRA regulations on electronic tracking technologies
- relevant healthcare data protection standards
Where required, your consent will be obtained before placing any non-essential cookies on your device.
If you have any questions or require assistance, our team will be delighted to support you.
2. Healthcare Data Protection
As a healthcare provider, The French Clinic applies strict safeguards to protect your personal and medical information.
Cookies used on our website are strictly limited to website interaction data, such as:
- page visits
- navigation behaviour
- general usage analytics
No medical or health data is ever collected, processed, or stored through cookies.
Separation of Systems:
Your sensitive health information is handled through secure and dedicated healthcare systems, which are fully separate from our website:
- appointment booking platforms
- telehealth consultation systems
- medical records and patient data systems
These systems operate in compliance with:
- Dubai Health Authority (DHA) regulations
- UAE Personal Data Protection Law (PDPL)
- NABIDH health information exchange requirements
Strict Data Protection Measures:
To ensure your data remains protected at all times:
- cookies are never used to capture personal health information
- analytics tools are configured to anonymise data
- no medical data is shared with advertising or analytics platforms
- healthcare systems are technically isolated from website tracking technologies
Special Category Data Protection:
Under UAE law, health data is classified as sensitive personal data and requires the highest level of protection.
The French Clinic ensures that:
- such data is processed only within secure clinical systems
- it is never accessible through cookies or tracking technologies
3. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website.
They allow the website to:
- recognise your device
- remember your preferences
- improve your browsing experience
Cookies help us ensure that our website functions properly and allows us to understand how it is used so we can improve our services.
Other Similar Technologies:
We may also use similar technologies, such as:
- analytics tools to understand website usage
- pixels or tracking technologies to measure performance
These technologies operate in a similar way to cookies and are used solely to enhance the functionality and performance of our website.
4. Types of Cookies We Use
The French Clinic uses different types of cookies to ensure our website functions properly and to improve your experience.
a. Strictly Necessary Cookies:
Always active – no consent required
These cookies are essential for the operation of our website. They enable core functions such as:
- website security
- page navigation
- access to secure areas
Without these cookies, the website cannot function properly.
b. Functional Cookies:
Consent required
These cookies allow the website to remember your preferences and provide enhanced features, such as:
- language selection
- saved settings or inputs
If you choose to disable these cookies, some features may not function as intended.
c. Analytics & Performance Cookies:
Consent required
These cookies help us understand how visitors use our website, for example:
- which pages are most visited
- how users navigate the website
- how long visitors stay on pages
All data collected is:
- aggregated and anonymised
- used only to improve website performance
d. Marketing & Social Media Cookies:
Optional – used only with your consent
These cookies may be set by third-party services (such as social media or advertising platforms) to:
- measure the effectiveness of campaigns
- provide relevant content or advertisements
These cookies are only activated if you explicitly consent.
No health or medical data is ever shared through these cookies.
5. Legal Basis for Cookie Use
The French Clinic uses cookies in accordance with the UAE Personal Data Protection Law (PDPL) and applicable regulations.
Depending on the type of cookie, we rely on the following legal bases:
- Strictly Necessary Cookies
These cookies are required for the proper functioning and security of our website and are used based on our legitimate interest in providing a safe and functional service.
👉 These cookies do not require your consent.
- Functional, Analytics & Performance, and Marketing Cookies
These cookies are used only with your consent.
👉 You can accept, decline, or manage these cookies at any time through our cookie settings.
You may withdraw or modify your consent at any time, without affecting the lawfulness of processing carried out before your choice.
6. Managing Your Cookie Preferences
You have full control over how cookies are used on our website.
a. Cookie Consent Settings
When you first visit our website, you are presented with a cookie consent banner that allows you to:
- accept all cookies
- reject non-essential cookies
- customise your preferences by category
You can update or withdraw your consent at any time by accessing the “Cookie Settings” link available on our website.
b. Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- block or delete cookies
- receive alerts when cookies are used
Please note that restricting cookies may affect the functionality of certain parts of our website.
Strictly necessary cookies cannot be disabled through our system, as they are required for the website to operate properly.
c. Third-Party Opt-Out Options
For certain third-party services (such as analytics or advertising platforms), you may also manage your preferences directly through their tools.
We encourage you to review the privacy settings of these providers where applicable.
7. Third-Party Cookies & External Platforms
Some services accessible through our website, including online appointment booking and telehealth consultations, may be provided through secure third-party platforms.
These platforms may use cookies and similar technologies independently from The French Clinic.
Independent Third-Party Responsibility
While we carefully select our service providers, these platforms operate under their own terms, privacy policies, and cookie practices.
To the extent permitted by applicable law, The French Clinic:
- does not control the cookies used by these third-party platforms
- is not responsible for their data processing practices
- is not liable for their technical performance or availability
Your Interaction with Third-Party Services
When you access third-party services through our website:
- your data may be processed directly by those providers
- their own policies will apply
We encourage you to review their privacy and cookie policies before using their services.
Examples of Third-Party Services
These may include:
- online appointment booking platforms
- telehealth consultation systems
- analytics and performance tools (e.g. Google Analytics)
- social media or advertising services (e.g. Meta / Facebook)
8. Data Retention
Cookies are stored on your device for different periods depending on their purpose.
In general:
- Strictly necessary cookies
Stored for the duration of your session or for a short period required for security and functionality - Functional cookies
Stored for a limited period to remember your preferences (typically up to 1 year) - Analytics & performance cookies
Stored for a limited period (typically up to 2 years) and used in aggregated and anonymised form - Marketing & social media cookies
Stored for limited periods defined by third-party providers
Cookie Consent Records
We may store your cookie preferences for a limited period (typically up to 12 months) to:
- remember your choices
- avoid displaying the consent banner repeatedly
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- changes in our website or technologies
- updates to applicable laws or regulations
- improvements to our data protection practices
The latest version will always be available on our website.
Where required, we will update your cookie preferences or request your consent again through our cookie banner.
Your continued use of our website means that you accept the updated Cookie Policy.
10. Contact Us
If you have any questions or require assistance regarding this Cookie Policy or how we use cookies, our team will be delighted to support you.
You can contact The French Clinic through the following channels:
email: reception@frenchclinic.com
Phone : +971 4 429 8450
WhattsApp: +971 50 657 0720
Website https://www.frenchclinic.com