The French Clinic

The French Clinic - Dubai

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TERMS OF USE
Website, Online Booking & Telehealth Services

The French Clinic
Dubai Healthcare City, UAE

  1. Welcome

Welcome to The French Clinic.

We are pleased to support you through our website, online appointment booking system, and telehealth services, designed to make accessing healthcare simple and convenient.

These Terms of Use explain how our digital services operate and what you can expect when using them.

By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, we kindly ask that you do not use our digital services.

If you are looking for more information or have any questions, please feel free to contact us — our team will be happy to assist you.

  1. About The French Clinic

The French Clinic is a Dubai Health Authority (DHA)-licensed multi-specialty medical facility, located in Dubai Healthcare City.

We provide a wide range of healthcare services:

  • in person at our clinic, and
  • remotely through secure telehealth consultations,

in full compliance with UAE laws, DHA regulations, and applicable healthcare standards.

  1. Using Our Services

You may use our services to:

When using our services, you agree to:

  • provide accurate, complete, and up-to-date information
  • use our services in a lawful and responsible manner
  • respect the integrity, security, and proper functioning of our systems

By using our services, you also confirm that:

  • you have the legal capacity to do so, or
  • you are acting as a parent, legal guardian, or authorised representative of the patient

To ensure a safe and reliable experience for all users, The French Clinic may restrict or suspend access in cases of misuse or non-compliance with these Terms.

  1. How to Access Our Services

We offer several convenient ways to access The French Clinic’s healthcare services in Dubai, whether in person or online.

🌐 Website

You can visit our website at:
👉 https://www.frenchclinic.com

Our website allows you to:

  • explore our medical specialties and doctors
  • access patient information and clinic policies
  • contact our team

📅 Online Appointment Booking

You can request or manage your appointments online via:
👉 https://myclinic.app/portal/french

Through this secure platform, you can:

  • book in-person or telehealth consultations
  • provide your information securely
  • receive appointment confirmations and updates

💻 Telehealth Consultations

If your appointment is scheduled as a telehealth consultation:

  • You will receive a secure access link prior to your appointment
  • This link allows you to join your consultation at the scheduled time
  • We recommend connecting a few minutes in advance

For your security:

  • please do not share your access link
  • ensure you are in a private and appropriate environment

📌 Clinical consultations are conducted only through approved secure platforms.
Messaging applications are not used for medical consultations.

  1. Appointments & Booking

We aim to make booking your appointment simple, clear, and convenient.

  • Appointment requests are confirmed once you receive confirmation from The French Clinic
  • Please ensure that all information provided is accurate, complete, and up to date

If you need to cancel or reschedule your appointment, we kindly ask that you inform us in advance.

If you are booking on behalf of another person, you confirm that you are authorised to do so and to provide consent for their care in accordance with applicable regulations.

To ensure fair access to care for all patients:

  • repeated missed appointments or late cancellations may impact future booking priority or availability

Insurance

We recommend that you:

  • check your insurance coverage in advance
  • obtain any required approvals

Any services not covered by your insurance remain the patient’s responsibility.

  1. Telehealth Services

We offer telehealth consultations through secure, encrypted, and DHA-compliant platforms, allowing you to access healthcare remotely.

Telehealth consultations may include:

  • medical advice
  • clinical assessment
  • diagnosis
  • treatment recommendations
  • follow-up care

However, telehealth may not be suitable for all medical conditions.

Important

  • Telehealth is not intended for emergency or life-threatening situations
  • In such cases, you must immediately call 998 or attend the nearest healthcare facility

During telehealth consultations:

  • your doctor will assess whether remote care is appropriate and safe
  • you may be advised to attend the clinic for an in-person consultation when necessary
  1. Preparing for Telehealth

To ensure a smooth and safe telehealth experience, we recommend that you:

  • use a device with working audio and video
  • ensure a stable internet connection
  • join the consultation from a quiet and private environment
  • connect at the scheduled time

You may also be asked to:

  • verify your identity
  • confirm your current physical location

To protect your privacy and confidentiality:

  • you must not record, photograph, or share any part of the consultation without prior consent
  1. Consent & Clinical Decisions

elehealth consultations require your informed consent before they begin.

By proceeding with a telehealth consultation, you acknowledge and agree that you understand:

  • the nature and limitations of remote medical consultations
  • that a physical examination may be required for certain conditions
  • that telehealth may not be suitable in all situations

Your care is always guided by your healthcare professional.

During the consultation, your doctor may:

  • recommend an in-person visit
  • adapt or discontinue the consultation if it is not clinically appropriate
  • refer you for further evaluation or treatment

All clinical decisions are made in the interest of your safety and quality of care, in accordance with applicable medical standards and DHA regulations.

  1. Medical Disclaimer

The information available on our website is provided for general information and educational purposes only.

It does not constitute medical advice, diagnosis, or treatment, and should not be relied upon as a substitute for a consultation with a qualified healthcare professional.

A doctor–patient relationship is established only when a confirmed consultation (in person or via telehealth) takes place.

If you have any health concerns, we encourage you to consult a qualified healthcare professional.

  1. Privacy & Data Protection

Your privacy and confidentiality are very important to us.

We process your personal and medical information in accordance with:

  • applicable UAE data protection laws (including PDPL)
  • Dubai Health Authority (DHA) regulations
  • NABIDH health information exchange requirements

Your information is:

  • collected and used for the purpose of providing safe and effective healthcare services
  • stored securely and protected against unauthorised access
  • shared only with authorised healthcare professionals or entities, where required for your care or as required by law

For more detailed information on how your data is collected, used, and protected, please refer to our Privacy Policy.

  1. Respectful Use

To ensure a safe, respectful, and secure environment for all users, you agree to:

  • provide accurate and truthful information
  • use our services in a lawful and appropriate manner
  • respect The French Clinic’s staff, systems, and digital platforms

You are expected not to:

  • misuse our services or attempt to disrupt their normal operation
  • attempt unauthorised access to our systems or data
  • use our platforms for any unlawful, harmful, or inappropriate purpose

Any misuse of our services may result in:

  • restriction or suspension of access
  • further action in accordance with applicable UAE laws
  1. Intellectual Property

All content available on our website, including text, images, logos, and materials, is the property of The French Clinic or is used with appropriate permission.

You may:

  • view and access this content for personal and non-commercial use

You may not:

  • copy, reproduce, distribute, or use any content without prior written consent from The French Clinic
  1. Third-Party Services

Some of our services, such as online appointment booking platforms or telehealth tools, may be provided through trusted third-party providers.

While we carefully select these partners, their platforms operate under their own terms and policies.

To the extent permitted by applicable law, The French Clinic is not responsible for:

  • the technical performance or availability of third-party platforms
  • any issues arising from their use beyond our reasonable control
  1. Responsibility & Care

We are committed to providing high-quality healthcare services in accordance with applicable medical standards and regulations.

However:

  • medical outcomes may vary depending on individual circumstances and clinical factors
  • all care decisions are based on the independent professional judgement of the treating healthcare provider

Nothing in these Terms limits your rights under applicable UAE medical laws and regulations.

  1. Updates

We may update these Terms of Use from time to time to reflect changes in our services or applicable regulations.

The latest version will always be available on our website, and your continued use of our services means that you accept the updated Terms.

  1. Contact

If you have any questions or require assistance, our team will be delighted to support you.

You can contact The French Clinic through the following channels:

📧 Email: reception@frenchclinic.com
📞 Phone: +971 4 429 8450
📱 WhatsApp: +971 50 657 0720